Privacy policy

AA Plumbing & Heating Privacy Notice

At AA Plumbing & Heating, we are committed to maintaining the trust and confidence of visitors to our website. We do not sell, rent or trade email lists for marketing purposes. This notice explains when and why we collect personal information, how we use it, the limited circumstances in which it may be disclosed and how we keep it secure.

Cookies/Google Analytics Policy:

When someone visits www.aaplumbing.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Who sees your information?

At AA Plumbing & Heating we do not share or sell your information to anyone under any circumstances without your express written consent. We will not use your information for our own personal marketing campaigns and will only keep basic information like contact and address information for our current customers where it may serve a purpose for us to do so.

Only people employed by AA Plumbing & Heating have access to personal information, and parts of this information are restricted to certain users. For example, an engineer can only see your name, address and telephone number for an actively open job. Once a job has reached the invoicing stage, that information is no longer accessible to the engineer, while our office staff can manage the rest of the process.

How long is your information held and for what reason?

Copies of invoices and quotations obviously contain your personal information; these will be kept on our system for accounting reasons for a period of up to 6 years. Invoices once complete and paid will be archived after 1 year in an encrypted database.

An account is created when work is completed by AA Plumbing & Heating. It holds basic personal information so that we can administer the work and make a future booking easier. If a customer does not contact us for 4 years and 2 months (50 months), we will treat the account as inactive and delete data that we are not required to retain for accounting or other legal reasons.

What information do we have?

The full list of information we currently hold is listed below, we do not hold any unnecessary information:

• Full name and title of any individuals involved in the work e.g landlords, tenants, managers and directors.
• Full UK addresses.
• Telephone numbers of our customers and contacts.
• Email addresses for the purpose of invoicing, sending quotations and updates regarding ongoing work.
• Credit/debit card information when entered into our website or given over the phone is stored in our credit data handler’s database, the company is called Stripe and they are one of the biggest payment system companies in the world, their own GDPR policy can be found here: https://stripe.com/guides/general-data-protection-regulation
• Company information like company numbers, VAT numbers and bank account details.

Access and changes to your personal information:

Under the new GDPR legislation any person or company has the right to at any point, view, amend or delete their personal information that we hold. Should you have a request to do this please email GDPR@aaplumbing.co.uk with your request and as long as there are no outstanding debts on the account we will fulfil the request in a reasonable time frame.

When will we review this policy?

This Policy will be reviewed once a year at the beginning of the financial year in April. The only exception to this is if something is brought to our attention that needs immediate change or the law is changed.

Should you have any questions about this policy please contact us at GDPR@aaplumbing.co.uk we are always more than happy to help.

This policy was last reviewed by Billy Matthews on the 20th of May 2024.